Associate Director of Technology
Position Summary The Associate Director of Technology will partner with the Director of Technology to co-manage our department and will play a vital role in the development and execution of KIPP region-wide IT strategies, goals, and initiatives. In this role, they will supervise, mentor, and coach a team of IT technicians responsible for providing technical support and services to students and staff across several KIPP schools. They will also lead or assist with projects and efforts to improve IT services and administration. The ideal candidate will have demonstrated success in managing and executing IT infrastructure projects of varying size and scale, as well as experience managing people.This position will report to the Director of Technology and is based in our downtown Oakland office with frequent travel to our schools around Northern California.Required QualificationsBachelor’s degree required Minimum 3 years experience in an IT managerial role, with responsibilities including people management, training/development, and performance management Strong technical troubleshooting skills and ability to drive technical issues to resolution; ability to coordinate with external vendors to resolve issues Demonstrated customer service mindset; experience providing high-quality end-user support Passion for KIPP Public Schools’ Northern California mission and a focus on what is best for students Excellent communication, organizational, and project management skills Positive attitude and sense of humorAdditional/Preferred QualificationsExperience working with GSuite Admin functionality (administration, reporting, auditing) Proficiency in a programming language (e.g., Python, Bash, Powershell) which can be used to automate common IT tasks Work experience in a K-12 educational setting PMP CertificationKey Responsibilities:Manage a High-performing Helpdesk Team Manage 3 to 4 team members and their development for optimal performance through mentoring, training, and ongoing development plans. Own the delivery and management of our help desk, including high-quality customer service, Service Level Agreement adherence, and resolving escalated technical issues. Analyze help desk data and report on KPIs and trends to the IT department on a monthly basis, and more broadly as needed. Drive ticket analysis deep dives to uncover learnings and develop strategies for service improvement. Provide thought leadership on team structure, management, and operations in an effort to continuously improve service and value delivery. Lead & Oversee Technical Projects Lead and manage IT projects, including the installation and implementation of systems, infrastructure, hardware, and software. Create detailed project scopes, objectives, and timelines. Effectively manage projects and resources in order to complete projects on time and within budget. Vendor management to include selection, contracting, and managing associated work.Physical, Mental and Environmental DemandsPhysical: Ability to navigate office and school campuses, and hold meetings in different spaces. Traditionally, much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of equipment 1-20 lbs.Mental: The stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, calculate, perform routine math problems, memorize and recall objects and people.Environmental: Office environment subject to constant interruptions and distractions. Frequent school environment and travel. In emergency context, (e.g., pandemic) work may be conducted virtually fully or partially for extended periods of time or longer, and the expectation is that the individual will establish a productive, remote work environment (e.g., ability to stay connected through different technology means). Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations.Classification Full-time, exempt positionAbout KIPP Public Schools Northern California We are a thriving nonprofit network of 16 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.Our student community consists of over 6,500 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, and Redwood City. 79% qualify for free or reduced-price lunch, 23% are English language learners, and 10% have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity.Compensation We are dedicated to you and your family's well-being! KIPP offers a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.