As HSH is a newly formed department, the work plan for the Data & Performance team is still in development, but potential projects include:
Next steps for the Navigation Center Model: The City opened its first Navigation Center, a pilot program to connect homeless individuals to services and housing, in 2015. It was created to engage clients who don’t utilize the traditional shelter system because of a variety of barriers, including excess possessions, pets, or a desire to stay with their partner. It is also unique in that it supports clients in accomplishing key goals, such as getting a source of income and primary healthcare. The model will be significantly expanded in the next two years – increasing to 6 sites – and the Data and Performance team will work closely with non-profit service providers and program managers to create metrics and track outcomes to ensure each program is as successful as possible.
Improving Demographic Data for Outreach Assessment: HSH has two teams that work directly with clients on the street – the Homeless Outreach Team (HOT) and the Encampment Resolution Team (ERT) – as well as contracts with multiple non-profits. With the creation of the new department, there is the opportunity to thoughtfully redesign and standardize the data collected by street outreach teams to better assess client needs, and better link clients to services. The evaluation of this data will ensure that services are designed and targeted to serve the clients most in need.